Shipping policy

Order Processing & Dispatch All seafood orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every batch of fresh frozen seafood is strictly inspected for freshness, packaging integrity and quality before dispatch to ensure you receive premium products.

International Shipping & Delivery Time We offer worldwide international shipping for all seafood products. Standard international delivery normally takes 7–14 business days, depending on destination country, local logistics, and customs clearance efficiency. Expedited shipping is available as an optional upgrade at checkout for faster delivery, which is highly recommended for frozen seafood to maintain product quality.

Shipping Fees & Transparent Pricing All shipping costs are calculated in real time at checkout based on total order weight, insulated package size, and shipping destination. No hidden fees or extra surcharges will be applied. Customers can view the exact shipping cost before completing payment.

Customs Duties & Import Taxes International shipments may be subject to import taxes, customs duties, or VAT charged by local customs authorities. These fees are the recipient’s sole responsibility. We do not cover or reimburse any customs-related charges. Please check your local food import regulations before placing an order, as restrictions on seafood imports vary by region.

Professional Cold-Chain Packaging Protection Our seafood products require strict temperature control. We use insulated thermal boxes, food-grade ice packs and reinforced waterproof cartons for cold-chain packaging, keeping products frozen and fresh throughout international transit. Optional shipping insurance is available at checkout for high-value orders.

Delivery Inspection & After-Sales Support Please inspect your package immediately upon delivery. If you find outer package damage, compromised insulation, melted ice packs, thawed or spoiled seafood, please take clear photos/videos and refuse to sign for the parcel, then contact our support team instantly. If manufacturing defects or product spoilage are found after signing, please submit a support request with valid evidence within 48 hours of delivery. We will verify the issue and provide reasonable solutions including refund, replacement, or after-sales assistance.

Shipping Exceptions & Delays Delivery delays may occasionally occur due to customs inspection, bad weather, logistics congestion, or unexpected international transportation circumstances. We are not liable for indirect losses caused by uncontrollable shipping delays but will actively track and update order status for customers. Please note extended delays may impact seafood freshness.

Customer Service If you have any questions about order processing, shipping methods, cold-chain delivery progress, or customs issues, please feel free to contact our customer support team. We provide fast and professional shipping consultation for all seafood orders. We continuously optimize our cold-chain packaging and logistics services to deliver fresh, intact, and premium seafood products to every customer worldwide.